Privacy Policy

Last Updated: December 17th, 2024

Introduction

This Privacy Policy ("Privacy Policy") describes how Got Lucky Labs Inc. (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, utilize our services, make a purchase from gotluckylabsinc.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any other individual from whom we have collected information pursuant to this Privacy Policy.

By accessing or using any of the Services, you acknowledge and agree that your personal information will be processed in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please discontinue use of the Services immediately.

Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do so, we will post the revised Privacy Policy on the Site and update the "Last Updated" date. In certain jurisdictions, we may be required by law to provide further notice of material changes. Your continued use of the Services following any posted changes constitutes your acceptance of such changes.

Scope and Overview of Information Collection

We collect personal information about you in order to provide the Services. Over the past twelve (12) months, we have collected various categories of personal information, depending on your interactions with us and how you engage with our Site. The type of personal information we collect and the manner in which it is used may vary based on the nature of your relationship with us.

In addition to the specific uses of your personal information described below, we may also process such information to communicate with you, operate and enhance our Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect the rights and interests of our users, ourselves, and others.

Categories of Personal Information We Collect

1. Information You Provide Directly to Us:
   We may collect personal information that you voluntarily provide, including but not limited to:

   • Contact Details: Such as your name, address, phone number, and email address.
   • Order Information: Including your name, billing address, shipping address, payment confirmation details, email address, and phone number.
   • Account Credentials: Including your username, password, and security question responses for account authentication and security.
   • Customer Support Information: Any information you provide when you communicate with us, including inquiries submitted through our Services.

   Please note that certain features of our Services may require the submission of personal information; choosing not to provide such information may limit or prevent you from accessing certain features.

2. Information Collected Automatically (Usage Data):
   We, or third parties acting on our behalf, may automatically collect information about your usage of the Services. Such information ("Usage Data") may include details about how you access and navigate the Site, your IP address, device identifiers, browser type, device type, operating system, and information about your interactions with emails we send you. We may use cookies, pixels, web beacons, software development kits, third-party libraries, and similar technologies ("Cookies") for these purposes.

3. Information Obtained from Third Parties:
   We may receive information about you from third-party sources, including service providers and vendors who support our Site and Services. Such third parties may include:

   • E-Commerce Platforms: Such as Shopify, which helps us power our online store and manage related information.
   • Payment Processors: Entities that handle payment transactions, including credit and debit card processing, and that share necessary information with us for order fulfillment and fraud prevention.
   • Analytics and Marketing Partners: Entities that assist in analyzing user interactions, conducting marketing campaigns, or providing targeted advertising.

   Any personal information obtained from such third parties will be treated in accordance with this Privacy Policy. For more details on how third-party links and integrations may affect your information, see the "Third Party Websites and Links" section below.

How We Use Your Personal Information

We may use the personal information we collect for one or more of the following purposes:

1. Providing and Improving Our Services:
   To fulfill our contractual obligations to you, we process your personal information to:

   • Manage and process orders, including shipping, returns, and exchanges.
   • Verify and maintain your account.
   • Facilitate payment and process transactions.
   • Communicate with you regarding account matters, orders, and related transactions.

   We may also use your information to enhance your overall user experience and improve the functionality of our Services.

2. Marketing and Advertising:
   With your consent where required by applicable law, we may use your personal information for marketing and promotional activities, such as sending you newsletters, promotional emails, or text messages, and showing you advertising tailored to your interests, either on our Site or on third-party platforms.

3. Security and Fraud Prevention:
   We have a legitimate interest in using personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activities. If you have an account with us, you are responsible for safeguarding your login credentials. If you suspect any unauthorized use of your account, please contact us immediately.

4. Customer Support and Service Enhancement:
   We use your personal information to respond to your inquiries, provide requested information or assistance, and evaluate and enhance the quality of our Services. This processing is undertaken to manage and continuously improve our customer relationships.

Cookies and Similar Technologies

We use Cookies and similar tracking technologies to collect Usage Data and other information to:

• Operate and improve the Site and Services.
• Understand and analyze user behavior and preferences.
• Personalize your user experience, including remembering your settings.
• Assist in our marketing and advertising efforts.

For information about the Cookies used by Shopify, please visit https://www.shopify.com/legal/cookies.

Most web browsers are set to accept Cookies by default. You may change your browser settings to block or remove Cookies. However, doing so may affect the functionality and availability of certain features of the Services. Please note that our Site does not respond to "Do Not Track" signals.

How We Disclose Your Personal Information

We may disclose personal information to third parties for a variety of business and legal purposes, including:

1. Service Providers and Vendors:
   We share personal information with service providers and vendors that assist with activities such as payment processing, order fulfillment, data analytics, IT services, marketing support, and customer service.

2. Business and Marketing Partners:
   We may disclose personal information to trusted business and marketing partners who will use your information in accordance with their own privacy policies.

3. Affiliates and Corporate Group:
   We may share personal information with our affiliates or within our corporate group to the extent permitted by law and necessary to achieve legitimate business purposes.

4. Consent, Legal Obligations, and Protection of Rights:
   We may disclose personal information if you have directed us to do so, if we are legally required to do so (e.g., in response to a subpoena or court order), or if doing so is necessary to enforce any applicable terms of service or protect our rights, interests, or the safety of others.

5. Business Transactions:
   In the event of a merger, acquisition, bankruptcy, or other corporate restructuring, personal information may be transferred as part of that transaction.

In the past twelve (12) months, we have disclosed categories of personal information consistent with those identified above to the types of recipients described in this Privacy Policy. We do not use or disclose sensitive personal information without your consent, nor do we use such information to infer characteristics about you.

User-Generated Content

If you submit user-generated content (such as reviews or comments) to public areas of the Services, that content may be publicly available. We are not responsible for the privacy, security, or accuracy of any personal information you choose to make public, nor can we control third parties’ use of such information.

Third Party Websites and Links

Our Site may contain links to third-party websites or online platforms. We are not responsible for the privacy or security of any information collected by these third parties. We encourage you to review their respective privacy policies before providing them with your personal information.

Children’s Data

Our Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information without your consent, please contact us so that we may delete such information.

Data Security and Retention

While we strive to implement reasonable security measures to protect your personal information, no security measure is perfect. We cannot guarantee absolute security of any information we process. You transmit any personal information at your own risk.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once no longer required, we will securely delete or de-identify your personal information.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights concerning the personal information we hold about you, including the right to access, correct, delete, or restrict the processing of your data, and the right to object to certain processing activities. You may also have the right to request portability of your information or to withdraw consent where applicable. To exercise these rights, please contact us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may require that you verify your identity before we process your request. If you designate an authorized agent to make a request on your behalf, we may require proof of authorization and verification of your identity.

Complaints

If you have any complaints regarding our data handling practices, you may contact us using the information provided below. In some jurisdictions, you also have the right to lodge a complaint with a local data protection authority if you are unsatisfied with our response.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your country of residence. By using the Services, you acknowledge and consent to the transfer of information to countries outside of your country of residence, which may have data protection laws different from those in your country. When we transfer your information outside of recognized jurisdictions, we take steps to ensure that appropriate safeguards are in place to protect your personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please contact us at: